Companies often place policies and procedures ahead of customers. When employees are told to follow the rules or else, when they aren’t given leeway to use common sense, customer relations—and company reputations—suffer.
About Frank Sonnenberg
Frank Sonnenberg is an award-winning author and a well-known advocate for moral character, personal values, and personal responsibility. He has written seven books and was recently named one of “America's Top 100 Thought Leaders” and one of “America’s Most Influential Small Business Experts.” Frank has served on several boards and has consulted to some of the largest and most respected companies in the world. Additionally, his blog — FrankSonnenbergOnline — has attracted millions of readers on the Internet. It was named among the “Best 21st Century Leadership Blogs”; among the “Top 100 Socially-Shared Leadership Blogs”; and one of the “Best Inspirational Blogs On the Planet." Frank’s newest book, Soul Food: Change Your Thinking, Change Your Life, was released November 2018. (© 2019 Frank Sonnenberg. All rights reserved.)