Losing trust does not happen without warning: A friend who was always there when needed begins to return calls sporadically; spouses stop confiding in each other; a company communicates with its employees less frequently, providing less information or holding back information. In the case of a company, the warning signs of losing trust may be a high degree of fear, suspicion, absenteeism, low job satisfaction, decreased commitment, and high turnover. People become risk-averse and withdraw into themselves. More time is spent justifying previous actions than adding value to the organization; more time is spent figuring out how to get things approved than completing the work at hand; and more time is spent figuring out the political implications of doing something than doing what is best. These warning signs os losing trust are important because the sooner the decline of trust is recognized, the better the chances of rebuilding it.
Creating Trust: A Step-By-Step Guide
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The Values on Which Trust Rests
Trust: How to Earn Someone’s Faith
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