Losing trust does not happen without warning: A friend who was always there when needed begins to return calls sporadically; spouses stop confiding in each other; a company communicates with its employees less frequently, providing less information or holding back information. In the case of a company, the warning signs of losing trust may be a high degree of fear, suspicion, absenteeism, low job satisfaction, decreased commitment, and high turnover. People become risk-averse and withdraw into themselves. More time is spent justifying previous actions than adding value to the organization; more time is spent figuring out how to get things approved than completing the work at hand; and more time is spent figuring out the political implications of doing something than doing what is best. These warning signs os losing trust are important because the sooner the decline of trust is recognized, the better the chances of rebuilding it.
About Frank Sonnenberg
Frank Sonnenberg is an award-winning author. He has written six books and over 300 articles. Frank was recently named one of “America’s Top 100 Thought Leaders” and one of America’s Most Influential Small Business Experts. Frank has served on several boards and has consulted to some of the largest and most respected companies in the world. Additionally, FrankSonnenbergOnline was named among the “Best 21st Century Leadership Blogs,” among the “Top 100 Socially-Shared Leadership Blogs,” and one of the “Best Inspirational Blogs On the Planet.” Frank’s newest book, BOOKSMART: Hundreds of real-world lessons for success and happiness, was released November 2016 (© 2017 Frank Sonnenberg. All rights reserved.)