Looking to increase your sales effectiveness? It doesn’t matter whether you’re selling a product or a service, if you want to grow your business, here are 25 common sales mistakes to avoid. Too dependent on one customer. How much of your sales volume is concentrated in one customer? If you place all your eggs in… [Read More]
Sometimes It’s Good Business to Turn Away Business
Some folks think it’s never good business to turn away business. I beg to differ. In fact, there are times when new business will cost you money, tarnish your reputation, and possibly even damage the long-term prospects of your organization. You’re probably thinking, “You’re kidding, right?” The fact is, there are times when it’s good… [Read More]
Ever Feel Like You’ve Been Taken?
Ever feel like you’ve been taken? Did you ever shop for something and feel so dirty during the buying process that you felt you needed to take a shower afterward? Even though you were pleased with the product, you felt that the buying experience was so sleazy it made your skin crawl. What caused your… [Read More]
How Do You React to Failure?
9 Keys to Twitter Success
Twitter offers a gateway to wonderful people and access to vast resources, but there’s an etiquette that should be followed to achieve Twitter success. Here are nine lessons I’ve learned to achieve Twitter success: Twitter is a megaphone to the world. It’s remarkable how far a good idea can travel on social media. I am still… [Read More]
45 Surefire Ways to Torpedo a Customer Relationship
You work hard to attract new customers. Why not invest the same effort in retaining them? Here are 45 surefire ways to torpedo a customer relationship: Employees treat customers as an inconvenience. Internal meetings detract from customer face time. Customers are nickeled-and-dimed to death. CYA is more prevalent than problem solving. Communication is nonexistent. Everything… [Read More]
Truth Be Told: 13 Ways to Demonstrate Honesty
When to Walk Away from a Sale
There are many times when it is appropriate to walk away from a sale. Don’t accept business unless you can handle it properly. Do not sell your services if you are not 100 percent sure that you can satisfy your client’s needs. Never perform a service if you feel that the client won’t receive sufficient… [Read More]