If you’re a parent, it’s time to act like a parent. If you’re a leader, then lead. If you want to be treated as an adult, then act your age. If you’re a politician, remember you weren’t elected to merely show up; you have a job to do. And if you’re not happy with your… [Read More]
Archives for August 2012
Sales Tip #20. Too Close to the Forest
Because we have a thorough understanding of our products, we often forget that our customers don’t. We forget the problems we faced when we first began using the products. Be careful to explain things to your customers, take time to show them how things work, and gauge the response you receive. Even more important, remember… [Read More]
Sales tip #24. Sorry
Never be ashamed to admit fault. Poor service is all too commonplace, but that does not make it acceptable. Customers deserve an apology every time they receive less than adequate service. For example, an airline captain who apologizes for a delay and adds, “Sorry we are late in arriving, but our policy is safety first,”… [Read More]
Fallacies About Change
“The best way to address tomorrow’s problems is to see how they’ve been handled in the past.” People like to define future events based on history. The problem with that approach is that the future contains too many events for which there are no precedents. “The best way to stay on top of your industry… [Read More]