Bloated bureaucracies stifle creativity, suppress ingenuity, slow down responsiveness, and crush aspirations. In organizations that are heavily bureaucratic, procedures are designed to meet internal requirements rather than the needs of the customer; politics—who said what to whom, who is gaining power, and who gets the credit, who the blame—overshadows everything, from clients’ needs, to inroads made by the competition, to overall organizational performance. When promotions are earned through political savvy rather than performance, people choose the political solution rather than the best answer; the “show” becomes more important than content; and rumor becomes the primary form of communication. The result is an organization that focuses inward, losing touch with reality.
About Frank Sonnenberg
Frank Sonnenberg is an award-winning author. He has written seven books and over 300 articles. Frank was recently named one of “America's Top 100 Thought Leaders” and one of America’s Most Influential Small Business Experts. Frank has served on several boards and has consulted to some of the largest and most respected companies in the world. Additionally, FrankSonnenbergOnline was named among the “Best 21st Century Leadership Blogs,” among the "Top 100 Socially-Shared Leadership Blogs," and one of the "Best Inspirational Blogs On the Planet." Frank’s newest book, Soul Food: Change Your Thinking, Change Your Life, was released November 2018. (© 2019 Frank Sonnenberg. All rights reserved.)