There are countless ways to gather feedback, whether in your personal life or professional setting — through open conversations, suggestion boxes, customer surveys, or simply by asking for input. Yet, how often do you sense something needs improvement but wait for others to point it out or complain? The problem with this approach is the… [Read More]
Problems Are Best Addressed Before They Arise
I find it interesting when you call your cable provider to cancel your service and they drop the price before you finish your sentence. Along the same lines, why do some managers say, “What can we do to keep you?” only after a valued employee tenders their resignation? You must ask yourself, “If they care… [Read More]