(This blog is a continuation from “27 Ways to Build Trust and Credibility” posted on October 12, 2010.)
Whether you’re a teacher earning the respect of your students, a politician persuading constituents on the issue of the day, a salesperson pursuing the trust of a customer, or an employee building credibility among peers . . . trust and credibility matter. Here are a couple of thoughts to keep in mind:
- Always tell the truth or the truth will tell on you.
- Surround yourself with people who have a high degree of integrity.
- Your actions “off-stage“ (i.e., at an office party or on Facebook) impact your trust and credibility.
- Typos and grammatical errors loom larger than life.
- Remain transparent. (You’ll never be faulted for communicating too much.)
- Never ask someone to do something that you’re not willing to do yourself.
- Reliable and consistent behavior on your part allows people to anticipate what you’ll do in the future.
- Do what’s right, even if nobody is looking.
- You are judged by the company that you keep.
- Your actions must match your words.
- Being an expert in one area doesn’t make you an expert in everything.
- Admit when you’re wrong.
- Don’t submit unfinished work as complete.
- Never confuse quantity with quality.
- Think before you open your mouth.
- People who “hard sell” don’t always have the facts on their side.
- You gain more by making others look good than by singing your own praises.
- Trying to be excellent in everything leads to mediocrity.
- “Everybody does it” is a poor excuse for doing it yourself.
- Words spoken in confidence are words spoken in trust.
- Learn how to disagree without being disagreeable.
- Repeating a rumor is as vicious as starting one.
- People will test you in small ways before trusting you outright.
- The only thing worse than talking about others is talking about yourself.
- Great talent means nothing if you’re not dependable.
- Few people will fault you for being tough, if you’re fair.
- It’s not only what you bring to the table but how you serve it.
- REMEMBER, trust and credibility take years to develop but can be lost in seconds.
For a poster version, please click here.
By Frank Sonnenberg on Tuesday, October 19, 2010