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The Costs of Mistreating Employees

We must keep in mind all the costs of mistreating employees. Employees can express their dissatisfaction in a number of ways––all of them damaging: They can resign, taking important skills and customer knowledge with them; they can voice their discontent, thereby hurting morale; they can use every “sick day” available or continually show up late; or they can become apathetic, producing only enough to avoid being fired.

It does not matter why employees leave; the costs and consequences of turnover are the same. The bonds between customers and your organization are severed. Employee industry knowledge and ability to network within the organization are lost. Replacements have to be attracted, hired, trained; then they have to learn to navigate their way through the organization. Moreover, if someone leaves the organization dissatisfied, and mentions it even discreetly to others, recruiting will suffer and your reputation may become tarnished.

Additional Reading:
The Employee Commitment Cube
Rewarding Today’s New Breed of Employee
9 Rules For a Great Recognition Program

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Frank Sonnenberg

Frank Sonnenberg has written four books and published over 300 articles. • Trust Across America named Sonnenberg one of America's Top 100 Thought Leaders of 2011, 2012, 2013 and 2014 • Sonnenberg was nominated as one of America's Most Influential Small Business Experts of 2012 • In 2011, Social Media Marketing Magazine (SMM) selected Sonnenberg as one of the top marketing authors in the world on Twitter. • Managing with a Conscience (2nd edition) was selected as one of the top 10 Small Business Books of 2012. • FrankSonnenbergOnline is listed among the "Best 21st Century Leadership Blogs." www.FrankSonnenbergOnline.com | Character • Personal Values • Personal Responsibility © 2014 Frank Sonnenberg. All rights reserved.


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