Is customer service a priority for your organization? Even though your company may have hundreds or thousands of customers, some large and some small, each deserves to be treated as your sole customer. In all too many companies, however, no customer is treated as special. Why do companies make it so difficult to do business… [Read More]
Archives for November 2011
Welcome to the New Age of Intangibles
We live in a time of unprecedented change. The world continues its transition from the Industrial Age to the Information Age, a new age characterized by intangibles that have far-reaching implications for everything we do. And clearly, our ability to successfully weather this transition will determine our competitive position in the world market, which will,… [Read More]
For Immediate Release
Managing with a Conscience A Nationally Lauded Book Available in Its Second Edition RIDGEWOOD, NJ, November 28, 2011 – Managing with a Conscience, once hailed as one of the Top Ten Business Books of the Year, has just been released in its 2nd edition. Frank Sonnenberg’s book provides new insights for improving performance through integrity,… [Read More]
Being Lazy is a Drag
Some people are lazy bums. They do just enough to get by and would prefer to watch others work rather than lift a finger. They’re the kind of folks who’d step over something on the floor rather than bend down to pick it up. These sorry individuals watch the clock and push paper all day,… [Read More]