Is customer service a priority for your organization? Even though your company may have hundreds or thousands of customers, some large and some small, each deserves to be treated as your sole customer. In all too many companies, however, no customer is treated as special. Why do companies make it so difficult to do business… [Read More]
Welcome to the New Age of Intangibles
We live in a time of unprecedented change. The world continues its transition from the Industrial Age to the Information Age, a new age characterized by intangibles that have far-reaching implications for everything we do. And clearly, our ability to successfully weather this transition will determine our competitive position in the world market, which will,… [Read More]
Starting a Business? Prepare for a Marathon
Starting a business? How exciting . . . You’ll get to be your own boss, call your own shots, and even determine your own salary. If you do a good job, you’ll be a raging success; if you fail, there’s no one to blame except yourself. Remember, you’ll never have to play company politics or… [Read More]
Seeing the World Through Rose-Colored Glasses
In the world in which we live, we’re bombarded almost daily with media reports riddled with scandals about our “heroes” in sports, government, business, and the arts. No wonder we’ve become jaded. This unprincipled behavior has tainted our perception of people and colored our view of the world. We’ve become cautious of people’s intent, distrustful of… [Read More]
Bluffing Your Way to the Top
Remember the days when you were in school, and you studied your tail off for an exam? You celebrated when you received your grade only to find out that one of your classmates, who had partied the night before, blew the socks off the exam because he had gotten a hold of the test questions… [Read More]