How much time and effort is wasted due to company politics? How much time is frittered away grandstanding during meetings? How many e-mails do people write to cover their behinds? How much time is wasted trying to look busy? How much time is spent justifying yesterday’s actions rather than making today’s decisions? How much time… [Read More]
Creating a Culture That Promotes Customer Satisfaction
If organizations want customer satisfaction, employees must learn the value of long-term customer relationships and understand the consequences of not properly servicing customers. They must abandon the view that customers represent immediate sales transactions and a quick buck. Instead, they must view customers as long-term relationships, keeping in mind the potential business that these relationships… [Read More]
Sales Tip #4. Are Your Company Policies Costing You Customers?
Companies often place policies and procedures ahead of customers. When employees are told to follow the rules or else, when they aren’t given leeway to use common sense, customer relations—and company reputations—suffer. Additional Reading: Who Cares About Customers? Is it Hard to Do Business with You? Creating a Culture That Promotes Customer Satisfaction If you… [Read More]
Leadership: Promoting Beliefs and Values
Because beliefs and values form the heart of an organization’s culture, great leaders never miss an opportunity to reinforce them. They know that once internalized, these beliefs and values affect the norms that influence day-to-day actions, determine what’s important, reinforce appropriate behavior, and change attitudes. How are you promoting beliefs and values in your organization?… [Read More]
Avoid Distractions
“Do you have a minute? I have a great idea.” “I have to turn this project in half an hour. Can you take a look at it for me?” “So, what did you think of the ballgame last night?” “I’ll call when I have a really strong investment recommendation, OK?” These are some of the… [Read More]