Leadership Archives

Nonsensical no-bids. Some organizations offer sole-source contracts to a company rather than requiring a fair and competitive bidding process. This makes the supplier complacent and dependent, over time, never having had to win the business. Guaranteed gratuities. Restaurant servers receive a 10% – 20% tip, regardless of the service they provide. This teaches servers that… [Read More]

Now or Never

By Frank Sonnenberg 2 Comments

For some folks, living in the “here and now” means seeking instant gratification. So they buy pills to lose weight, go under the knife to look young, and purchase lottery tickets in hopes of striking it rich. In business, they request favors five minutes into a new relationship, hold “fire sales” rather than building customer… [Read More]

28 Common Decision-Making Mistakes to Avoid

By Frank Sonnenberg 3 Comments

5 Qualities of Great Leaders

By Frank Sonnenberg 10 Comments

The world is changing at a blistering pace. In years past, the health of a company was measured by the size of its balance sheet. While that still may be true today, great leaders know that an organization’s competitiveness is clearly determined by its ability to harness the power of intangibles –– often referred to… [Read More]

Honor: Your Word Is Your Bond

By Frank Sonnenberg 6 Comments

There was a time when keeping your word held special significance. We took great pride in being of good character. Personal integrity was both expected and valued. That was a time when everyone knew each other’s family, and you wouldn’t do anything that would cast a shadow on your family’s good name. It was a… [Read More]

You Think You Have Problems?

By Frank Sonnenberg 8 Comments

Complaining, complaining, complaining. For some people, it’s their job. (And they’re good at it.) They complain about the weather, the noise level, and their personal comfort. They complain about their job, their kids, and how the world’s been unfair to them. In fact, they pretty much complain about everything. If you didn’t know better, you’d… [Read More]

13 Ways to Spot a Lie

By Frank Sonnenberg 8 Comments

The truth is . . . we can’t build relationships if we mistrust what friends say; we won’t follow leaders if we mistrust what they do; and we can’t make good decisions if we doubt the accuracy of the information that we receive. So why do people lie? The reasons are countless. Regardless of the… [Read More]