I’m so sorry to bother you. I know how important you are, but it’s critical for you to hear this message. Given that there are only a handful of positions at the top of any organization, anyone who achieves that level of success should be congratulated. No one gets that far as a result of… [Read More]
Ever Hear the Excuse “Everybody Does It”?
Executive greed, dishonest politicians, and celebrities living out-of-control lifestyles . . . You’d think these things would infuriate us. Instead, people excuse it away by claiming “Everybody does it.” And that’s supposed to make it acceptable. Does this mean that we find this behavior right? Unfortunately, we’ve become so accustomed to these ills that we’re… [Read More]
Fair Is Fair
“They play favorites.” “They made their mind up before they started.” “They didn’t earn it.” “They don’t deserve it.” “It’s a popularity contest.” “They have more than me.” And the list goes on and on. So what’s fair, and how is fairness determined? Fairness affects everything we do. It shapes our judgment, impacts our credibility,… [Read More]
Moral Character Matters
Some folks have a split personality . . . on the one hand, they believe that being unscrupulous leads to success, but on the other hand, they also recognize that a solid reputation provides ancillary benefits. So they’re ruthless most of the time and rely on a few PR maneuvers to promote their decency. In… [Read More]
50 Ways to Lose Trust and Credibility
You’re Only Cheating Yourself
This is a guest post about cheating, written by a person who wishes to remain anonymous. “I wonder if Mr. Otterman keeps his final exam in here,” yelled one student as he pointed to a filing cabinet in the back of the room. “Let’s open it and see,” another student responded. My classmates gathered around as they… [Read More]
It’s the Little Things That Count
It’s the Little Things That Count
Huffington Post: Leading Role Models
Leading Role Models originally appeared in the Huffington Post September 5, 2013 This series shines a spotlight on twelve people who achieved success with heart — the right way. Several years ago I ran into an unusual situation with a consulting client. One of my colleagues suggested that I bounce my ideas off Frank Sonnenberg…. [Read More]
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