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The Best Graduation Speech … Never Given

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This graduation speech is for those of you who are going to change the world, as well as for those who are going change the world around you. First of all…congratulations!!! The bad news is that I bet many of you are a little scared. You’re probably asking yourself, “Now what?” The good news is… [Read More]

FrankSonnenbergOnline was recently recognized as one of the “Best Leadership Blogs,” “Best Self-Improvement and Personal Development Blogs,” and “Best Inspirational Blogs” in the world.

 

45 Surefire Ways to Torpedo a Customer Relationship

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You work hard to attract new customers. Why not invest the same effort in retaining them? Here are 45 surefire ways to torpedo a customer relationship: Employees treat customers as an inconvenience. Internal meetings detract from customer face time. Customers are nickeled-and-dimed to death. CYA is more prevalent than problem solving. Communication is nonexistent. Everything… [Read More]

FrankSonnenbergOnline was recently recognized as one of the “Best Leadership Blogs,” “Best Self-Improvement and Personal Development Blogs,” and “Best Inspirational Blogs” in the world.

 

Honor: Your Word Is Your Bond

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There was a time when keeping your word held special significance. We took great pride in being of good character. Personal integrity was both expected and valued. That was a time when everyone knew each other’s family, and you wouldn’t do anything that would cast a shadow on your family’s good name. It was a… [Read More]

FrankSonnenbergOnline was recently recognized as one of the “Best Leadership Blogs,” “Best Self-Improvement and Personal Development Blogs,” and “Best Inspirational Blogs” in the world.

 

You Think You Have Problems?

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Complaining, complaining, complaining. For some people, it’s their job. (And they’re good at it.) They complain about the weather, the noise level, and their personal comfort. They complain about their job, their kids, and how the world’s been unfair to them. In fact, they pretty much complain about everything. If you didn’t know better, you’d… [Read More]

FrankSonnenbergOnline was recently recognized as one of the “Best Leadership Blogs,” “Best Self-Improvement and Personal Development Blogs,” and “Best Inspirational Blogs” in the world.

 

13 Ways to Spot a Lie

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The truth is . . . we can’t build relationships if we mistrust what friends say; we won’t follow leaders if we mistrust what they do; and we can’t make good decisions if we doubt the accuracy of the information that we receive. So why do people lie? The reasons are countless. Regardless of the… [Read More]

FrankSonnenbergOnline was recently recognized as one of the “Best Leadership Blogs,” “Best Self-Improvement and Personal Development Blogs,” and “Best Inspirational Blogs” in the world.

 

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