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45 Surefire Ways to Torpedo a Customer Relationship

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You work hard to attract new customers. Why not invest the same effort in retaining them? Here are 45 surefire ways to torpedo a customer relationship: Employees treat customers as an inconvenience. Internal meetings detract from customer face time. Customers are nickeled-and-dimed to death. CYA is more prevalent than problem solving. Communication is nonexistent. Everything… [Read More]

FrankSonnenbergOnline was recently recognized as one of the “Best Leadership,” “Best Self-Improvement and Personal Development,” and “Best Inspirational” blogs in the world.

 

Now or Never

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For some folks, living in the “here and now” means seeking instant gratification. So they buy pills to lose weight, go under the knife to look young, and purchase lottery tickets in hopes of striking it rich. In business, they request favors five minutes into a new relationship, hold “fire sales” rather than building customer… [Read More]

FrankSonnenbergOnline was recently recognized as one of the “Best Leadership,” “Best Self-Improvement and Personal Development,” and “Best Inspirational” blogs in the world.

 

5 Qualities of Great Leaders

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The world is changing at a blistering pace. In years past, the health of a company was measured by the size of its balance sheet. While that still may be true today, great leaders know that an organization’s competitiveness is clearly determined by its ability to harness the power of intangibles –– often referred to… [Read More]

FrankSonnenbergOnline was recently recognized as one of the “Best Leadership,” “Best Self-Improvement and Personal Development,” and “Best Inspirational” blogs in the world.

 

10 Tips to Create Better Life Balance

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Many of us take each day as it comes and then seem surprised to find where life has taken us. We’ve risen to the top, but regret what we’ve lost during the journey; we’ve accumulated fancy possessions, but learned that money can’t buy the best riches in life. It’s as if we’ve followed a prepared… [Read More]

FrankSonnenbergOnline was recently recognized as one of the “Best Leadership,” “Best Self-Improvement and Personal Development,” and “Best Inspirational” blogs in the world.

 

Honor: Your Word Is Your Bond

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There was a time when keeping your word held special significance. We took great pride in being of good character. Personal integrity was both expected and valued. That was a time when everyone knew each other’s family, and you wouldn’t do anything that would cast a shadow on your family’s good name. It was a… [Read More]

FrankSonnenbergOnline was recently recognized as one of the “Best Leadership,” “Best Self-Improvement and Personal Development,” and “Best Inspirational” blogs in the world.

 

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